‘Social Listening’: Unilever Looks to Exploit Vaseline’s Social Media Breakthrough.
Originally found more than 150 years ago in the oil fields of Pennsylvania, the modest tin of Vaseline might not appear as an obvious target for social media algorithms.
However, its rise as a viral TikTok topic has placed it at the forefront of an promotional upheaval, where major corporations are allocating substantial funds to content creators and reducing expenditure on marketing items in conventional outlets.
The Path from Petroleum to Platforms
Originally produced in the 1870s by chemist Robert Cheeseborough, who saw laborers applying to their skin with a byproduct of the drilling process. Today, a spree of content from users have recorded its extensive utilization in “everyday tips”.
Hailed as a solution for polishing footwear or extending perfume longevity, along with a cure for creaky hinges. It has even been deployed to combat the nuisance of crisp flavouring sticking to fingers.
Leveraging the Buzz
Noticing its viral resurgence, marketers at Unilever amplified the hacks by having their research teams evaluate the claims and providing creators with the outcome data.
Suggestions that it lessened the sensation of spicy food on lips were validated. So too were ideas it could lengthen scent duration and restore leather handbags. Claims that it would whiten teeth or lengthen eyelashes were refuted.
The ‘Digital Ear’ Approach
Print ads and broadcast spots would once have been the cornerstone of its marketing push. However, this online trend has led decision-makers to turbocharge spending on content creators.
This tracking of digital spaces to inform business strategy has been dubbed “social listening”. Unilever's CEO, recently appointed, has stated the intention is to spend 50% of its massive marketing spend on platform-based material.
Shifting to Modern Engagement
A leading Unilever executive, who is heading the digital initiative, said the company was just evolving with contemporary approaches of reaching consumers. She said participating on platforms “without dampening the fun” was paramount.
“What is the key to genuine brand integration? This has perpetually been our aim as brands, back to when people were hanging out their laundry and discussing household products.
“We are witnessing a departure from a broadcast model, where we would just transmit messages … Now it’s many conversations, diverse communities. The shift of the algorithms means that these communities feel niche, but they’re not.
“Ensuring your product is discussed by other people, talked about by other people, that fosters reliability and pertinence. Content makers are key. This word-of-mouth strategy is being amplified.”
A Seismic Media Shift
The strategy reflects profound shifts occurring in how media is consumed, with Gen Z and millennial audiences spending more time on social media platforms than legacy broadcast and print media.
This change is evidenced by falling revenues for traditional media advertising. Across Britain, ad revenues for major broadcasters have declined by over six hundred million pounds in real terms since 2019.
The Rise of the Creator Economy
Additionally, it points to a blurring of media roles as brands effectively act as media producers, partnering with a multitude of digital creators to enhance their items.
Leon Harlow said: “Obviously there’s a flow of audiences out of certain traditional media outlets and they are dedicating far more hours to Instagram, TikTok and YouTube than they are viewing scheduled television or reading physical magazines.
“A lot of brands are telling us people trust recommendations from the individuals they follow more than they trust ads. That’s a consistent trend.”
He added firms may also cut expenditures by investing in creators over expensive broadcast campaigns, which also enables easier content adjustment to see what works.
This strategy is expanding. Marketing investment on the creator economy is growing fourfold quicker than the broader media sector. Stateside, it has increased by over 100% since 2021 and is expected to hit tens of billions in 2025.
The Enduring Power of Broadcast
Despite the huge changes, executives said they believed television commercials still played a key part to play, as broadcasters retained the power to shape the national conversation.
Sykes said: “One of the highest return-on-investment media opportunities is still events like the Super Bowl. It's not a matter of networks declaring: ‘We are no longer pertinent.’ It concerns who commands eyeballs … I believe there is absolutely a role for them.”